Refund and Returns Policy

Overview

Our refund and returns policy lasts 5 days. If 5 days have passed since you received your product, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please look closely at the size charts before ordering (you can find the link on the product pages). Our products are customized under high standards. This is why we won’t accept returns from people who order two different sizes to check which one fits.

Non-returnable items:

  • Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or worn.
  • Any item that is returned more than 7 days after delivery
  • Under no circumstances can washed items be returned.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@native-label.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Returning

To return your product, please send us an email at info@native-label.com

Please return your product to:

Native Label

Brouwerstraat 34

2984 AR, Ridderkerk

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@native-label.com for questions related to refunds and returns.

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